What Are the Key Performance Indicators for Employee Job Appraisal?
Regardless of industry, when conducting employee appraisals, managers look for competency in critical areas. In brief, managers want to see employees are meeting established goals, working as contributing members of the team and applying critical thinking skills to help ensure business operations are successful. While there are numerous key performance indicators, the top areas of attention address key areas of operations. Teamwork Colleagues who work effectively together on group projects and initiatives are generally seen as strong and contributing team players. Examples of ways in which employees exhibit a strong sense of team commitment include:
Participating in group brainstorming.
Volunteering for roles on team projects.
Taking up the slack when necessary.
Supporting others' ideas and approaches.
Being willing to step into roles others don’t want.
Indications of poor teamwork, on the other hand, include:
An unwillingness to participate in group undertakings.
A poor attitude toward project objectives or approaches.
Lack of participation.
Efforts to undermine group work.
An unwillingness to share credit and a propensity to place blame or shift responsibility.
Communication Accurate, appropriate, professional business communication is an important part of every employee's job. Employers will evaluate this skill with the following in mind:
Clear, concise verbal and written communications.
Timely follow up to voice mail, email and customer inquiries.
Responsive attitude toward colleagues and managers.
An ability to accurately articulate concepts, ideas and feedback.
Poor communication skills are exhibited by:
An inability to issue clear and concise directives.
Unresponsiveness or incomplete responses to requests from colleagues.
Communication that includes typos or grammatical mistakes or is inaccurate.
Customer Service Regardless of the role you play, you are directly or indirectly serving your customer base through your position. Your employer will assess you in critical performance areas related to customer care, including:
Polite, professional interactions with customers.
Ensuring problems are handled rather than being passed off.
Offering solutions or options to resolve customer complaints.
Timely responsiveness to customer needs.
Good representation of the company.
Poor customer service skills you might be called out for include:
Slow reaction time to customer issues.
Failure to offer solutions.
Poor show of empathy or understanding.
Unwillingness to deal professionally with customers or displays of anger or frustration in handling problems.
Job Functions Key performance indicators related directly to your specific job functions will be appraised during an evaluation, but this particular area will vary based on your role and responsibilities. Key performance indicators might include:
Attention to detail.
Creativity and innovation.
Good time management.
Ability to perform in all key areas of role.
Employers will also assess if you have met pre-established goals during the time period between appraisals. These are typically specific to your individual job function and may include anything from learning a new software program to leading a team effort or hitting an earnings goal.